[simnor_accordion][simnor_toggle accordion=”1″ icon=”question-sign” heading=”When Should We Be Ordering Our Wedding Stationery?” onload=”closed” text=” There are no real set rules on this one, it varies from Wedding to Wedding. If you are planning to send out the Save The Dates as well, it’s a good idea to get these out between 12-18 months before your wedding date and then follow up with your Wedding Invitations somewhere between 3 – 6 months before. If you have decided against Save the Dates, then Invitations should be going out around 8 – 10 months before your Big Day. If you are having a destination wedding in which your guests are going to have to organise Travel and Accommodation it is wise to let them know your dates and details as far in advance as possible.”][simnor_toggle accordion=”1″ icon=”question-sign” heading=”Can I Get a Sample?” onload=”closed” text=” Of course! There are a couple of ways to request a sample. Go to the Samples Page and select your desired collection. From here you can add the sample to the cart and then fill in the Sample Request Form with your personal specifications.  All Samples from the Individualise Collections are £10.00 (this includes postage). If you decide to order your Stationery Collection from Twindividual Creations this cost will be deducted from your final order.”][simnor_toggle accordion=”1″ icon=”question-sign” heading=”How Long Does the Process Take from Placing an Order to Receiving Stationery?” onload=”closed” text=”The process varies depending on whether you are ordering from the Individualise Collections or are requesting a custom order. As a general rule the Individualise Collections take between 4-8 weeks to complete (however it can be a lot quicker) depending on how quickly you respond to emails and approve the design, how big of a change you may be making and the amount of craftsmanship involved. If you are ordering a custom made design you can expect to add around another 2-3 months onto the time frame to complete the initial design process and any other alterations you may have to create your perfect design before you sign off on the design and it completes as with the Individualise Collections. “][simnor_toggle accordion=”1″ icon=”question-sign” heading=”Placing Orders and Payment” onload=”closed” text=” It is highly recommended that you order a sample of your design, as on screen colours vary and can’t give a true representation of your designs. Having a sample will also allow you to feel the weight, texture and quality that an image simply cannot give. To place your final order please email Twindividual Creations at enquiries(at)twindividualcreations.co.uk or use the contact form to fill in your requests. Once we have received your email, we will provide you with a full quote based on the details you have given. Once you approve this quote along with the Terms and Conditions a 50% non refundable deposit is required for the design and creation of your Stationery to begin.”][simnor_toggle accordion=”1″ icon=”question-sign” heading=”Is there a Minimum Order?” onload=”closed” text=”There is a minimum order of 15 invitations per Design – this is due to time taken to design each piece and the supplies required to complete.”][simnor_toggle accordion=”1″ icon=”question-sign” heading=”How Designs are Created” onload=”closed” text=”After you’ve ordered your samples (where required) and paid your 50% deposit and the payment has been confirmed, the creation of your Stationery shall begin. If you’re ordering one of the Individualise Collections, if it hasn’t been discussed already, then you will be sent an Individualise Form to fill out with all the details and information required in order to complete the design of your Stationery. Please ensure that all spelling and grammar is correct, and as you would wish it to appear on your Invitations as it will be copied exactly. You will receive a pdf proof via email of the final layout of your Design, all of which need to be approved before it goes into production just to check that you are completely happy and also to double and triple check all spelling. If you are after a Bespoke Design, it all begins with a consultation whether through email, phone or in person if you’re in the area to find out exactly what you’re after. If you already know what you’d like you can email me with all of your ideas, any inspiration your might, colours, if you have a general idea that’s fine too and if you really don’t know then it’s just about getting to know you as a couple, your likes and dislikes so that I can build up a design sets the tone for your day and your relationship. After your consultation you will receive a design fee which begins at £150 and goes up from there depending on the complexity of the design and cost of materials involved in producing your samples. On payment of your design fee, design work can commence and you will receive 2-3 samples based on what has been previously discussed, along with quotes for each one. These are physical samples so you can see the quality of the card stock and exact colours as well as the different finishes as well as getting to experience what your Guests will experience in receiving your invitations in the post. Included in the fee you’ll get one set of major adjustments and 3 minor adjustments, any amendments made beyond these will be charged at £30 an hour. Once you are happy with your design and have signed off on your PDFs you will receive a physical copy of your final design along with a final proof of approval form, which can be filled in and sent back by post or confirmed by email with final numbers. Once this is received and full payment is settled production of your Stationery shall begin.”][simnor_toggle accordion=”1″ icon=”question-sign” heading=”How Does On The Day Stationery Fit In?” onload=”closed” text=”On the Day Stationery are available in all designs and cover everything from favours, menus and place names, to table plans, guest books and signs. All On the Day Items are charged separately and vary from each design. If you would like to see a sample of a particular On the Day Item in your design simply let me know. On the Day Stationery can be discussed in your initial consultation, however as the details of the majority of these items are determined by your RSVPs (such a seating plans/place names) or your venues (menus/orders of service) they are usually dealt with at a later time.”][simnor_toggle accordion=”1″ icon=”question-sign” heading=”How Do I Make Changes to the Individualise Collections?” onload=”closed” text=”As all Individualise Collections are handmade you still have a lot of control over the final look. The images on the website are simply there as a guide so you are able to choose your colours as well as your finishes which include pearl and matte card stocks. The wording is also up to you, whether you know for a more traditional or contemporary approach. Simply let me know when you get in touch which designs you like, you can even mix and match!”][simnor_toggle accordion=”1″ icon=”question-sign” heading=”How Much is Postage?” onload=”closed” text=”Postage is calculated per order. Prices are calculated on the final weight and size of your parcel, and sent via a trackable service to ensure safe delivery. The cost of your parcel shall be sent during your final quote, once numbers have been decided and the final weight has been calculated.”][/simnor_accordion]